Bus Tickets from Pearson Toronto Airport to Western University

Bus was on time which was great. However the bathroom was out of service due to no cleaning and it stunk so the driver kept the emerg exit roof window opened the entire 3 hours which froze many passengers. The plug ins for cell recharging did not work.

This was our first time using Flixbus, so we didn't know what to expect. The driver was friendly, helpful, and drove extremely safe.

Terrible, Our pickup time at Pearson was 4:50 pm but due to our plane being delayed we arrived at the pickup P4 fifteen minutes late and the bus had left .We tried to book a later bus but all were sold out! I then tried to contact FlixBus but could not find a phone number! Finally we had to book 2 VIA tickets $206 for the 8:30pm train arriving in London at 11:00pm. Definitely not impressed by your service.

My plane arrived late and I was five minutes late arriving at the bus pickup place. The driver waited for me.

Ad said bathroom heated bus. Was a cold 2 hr drive the windows had ice on them. Alsono bathroom. I will not use your service again.

Last time I used intercity bus, the driver was late 25min we had to wait with no problem. Today bus travel time was at 15:40 but my flu got delayed a little I arrived at p4 ground level Ter1 exactly at 3:47 and the bus was gone the driver didn’t wait for me 7 minutes even though my wife called them to wait because my phone didn’t have reception

My scheduled departure time was 10:20 AM, but the bus arrived at approximately 11:00 AM. Additionally, the scheduled arrival time was 12:40 PM, however we were dropped off around 1:40 PM, resulting in a significant delay.

I did not make the trip. Flight was delayed. I tried reaching out to see if I could get a later bus on my app under the help section but did not get a response.

The trip was awesome and smooth. The driver was really kind and was considerate enoigj to call us and remind us for our trip

The Driver was excellent he kept us safe from an irratic drive and a detour around an accident site. great driver

It was a lovely ride, the heat was cranked up too high though. Bus was late due to weather conditions, but that was understandable

Nice comfortable shuttle bus operated by Velocity. The driver, Balraj, was exceptional. He was so quick to jump out and open the door at stops that I couldn't beat him to the handle. Very careful when loading the luggage in and out of the back and even lifted the suitcases up to the curb for everyone. He was very respectful of all passengers regardless of age. Definitely would like to ride with him again.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.