Bus Tickets from Pearson Toronto Airport to Kitchener

Bus was very late and not on time. The scanning process and letting in Travellers onboard was a bit of a long process. The bus itself was decent. So it was and okay experience.

bus was comfortable but cold. Live tracker didn't work and waiting in the cold wasn't fun :(

Service was good. Driver was courteous and on time bus arrival to my destination.

The bus smelled really bad, it made me so nauseous I thought I was gonna faint. Also I was under the impression we were gonna go directly to kitchener, but instead we made 3 stops in between.

bus arrived 15 later to departure dates, no notification was rcvd by mail or phone. This was not expected after travelling for 22 hrs by air.

The bus was filthy inside, obviously hasn`t been cleaned or swept out in quite a while and the driver was terrible. On and off the gas constantly, hitting the brakes way too hard then hard on the accelerator, weaving through traffic. We are not at all picky people but this seemed like some kind of joke. The other passengers were commenting to each other about the terrible driving as well.

Very efficient,quick trip. Maybe a sign at the bus to let passengers know the destination. A bit of confusion as Bus picked up at P2 and not P4.

All was good except for older seats on an older bus. The previous bus was newer and much more comfortable seating. This is a very convenient ride from Toronto airport.

The bus was 40 minutes late with no update as to when it would arrive No apologies from the driver

II like the buses and the staff a very professional, kind and most important their friendliness.

Good service. On time and friendly staff.

I waited for the directions given and bus was not there . Later called ourbus customer care and they told me bus is already left. That put me in a stressful situation as I have to catch my flight , I had to call uber and spent around 150 dollar . Really disappointed

This driver was very kind, the bus confortable however I did not put a 5* because the operator’s name on my ticket (« ourbus) was not the good one, same for the exact location at the airport (P2/P4 vs P1/P3). I understand it can change but I should have received an email notification. It was a bit stressful.

Never on Time and zero communication regarding any delays or if the pickup spot changes

Going to Toronto was perfect, however coming back the replacement Mini Van was over one hour late. I understand that the company is doing everything to fix this issue.

There was no problem with the ride just difficulty ascertaining I wax in the right place in the airport for pick up. Signage would be helpful

That ride was canceled

On time. Good efficient service. A little trouble finding we here to catch the shuttle bus. Perhaps that info should go on the ticket

very good, first time taking it, small bus, on time, although traffic condition, I am overall satisfied

Courteous driver and clean shuttle .

I could not find the bus stop, and so i mssed the bus. Because i am new to Pearson Airport, i did not know the bus stop, so i followed the address which is shown on web site but guess what. They showed a wrong place…

very good driver