Find coaches from Washington, DC, US to Columbia, SC

Early communication let me know of delay in departure of my scheduled trip. As it be late for a connecting trip, I rebooked to an earlier trip. This was late getting underway and had us standing in line for an hour. After pulling into Raleigh and waiting 1.30 hours, we were informed a replacement driver was required & would be there in an hour. 3 hours later new drive arrived & we were going to late for connecting bus in Charlotte. I tried to change my bus schedule to stay and caught the 6.00 am bus to Columbia. I was told that was not possible & to get on the that was leaving. I got off the bus at Charlotte & asked driver was she continuing to Columbia. She said yes. After 2 hours I got the impression that we were not heading to Columbia. But we’re heading to Atlanta. I asked driver are we getting closer to Columbia. No - we are going to Atlanta. She rang head office straight away & they informed her to take me to Atlanta. On arrival, Customer Service informed me I had to ring to someone to arrange trip. I couldn’t ring out on my phone so I booked a ticket on the next available bus to Columbia. It’s been 24 hours of harrowing stress .

Bus was over hour and half late for pickup; bus was crowded & noisy; music playing loudly the whole trip, one passenger vaping on bus- bus driver seemed totally disinterested

Terrible. He took me to New York instead of Columbia