Bus Tickets from Tallahassee, FL to Gainesville, FL

Found a cockroach in the bus and the stop was different than what was mentioned in the ticket.

It was a good trip just wish the AC was colder

The driver was great and very sweet. However, the bus needed better ventilation. I'm not sure if someone used the restroom, someone was being impolite with their flatulence, or if a baby's diaper was changed (I heard a crying baby) but an awful smell invaded the entire bus about 30 minutes into my trip and there was nothing that I could do to make it go away.

If there was a way to give 0/5 stars I would do exactly so. Please do not go through the hassle of trying to catch a bus from this station. I purchased an 8:30 ticket from Tallahassee to Gainesville. I got to the location at 8:15 and they told me the bus had been delayed until “around 11:30”, so I chilled for a bit then came back at that time. The funniest part about that was when I tried calling in and asking the status of my bus at around 11pm they told me the bus had left. So I still decided to go to the station to see if this was true. I got to the station at 11:30 and was told the bus is there but they just can’t find a driver. There was ONE employee on site. ONE. She didn’t even know what to do. I then pleaded for a refund. Do not use this unprofessional and extremely unorganized stations services. There is no digital screen showing you delays, I assume this company just expect customers to wait at the location for hours. Pathetic company and horrible customer service, it felt like I was in an 80s movie.

My bus was over 3 hours late and I did not reach my destination until well after 2 am. We were given very little info and updates by staff about the status of our delayed bus and I honestly wasn’t even sure one was coming.